ALWAYS A HELPING HAND |
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CUSTOMER SERVICES |
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OUR PHILOSOPHY
Eurotime Systems is in business to profitably provide high quality products and services, at competitive prices, and by so doing, contribute to the welfare of our customers.
We encourage all members of our organization to show others the same personal and professional consideration that each of us would like to be shown.
We believe in open, honest, two-way communications in all of our dealings.
We recognize the importance of customers to our business.
Realizing that importance, we are committed to providing products and services that meet or exceed customer expectations.
We are loyal to suppliers who supply products that meet our customers’ needs at prices that allow us to be competitive in our market. And Eurotime Systems will always attempt to conduct its business in a professional and ethical manner.
Eurotime Systems is in business to profitably provide high quality products and services, at competitive prices, and by so doing, contribute to the welfare of our customers.
We encourage all members of our organization to show others the same personal and professional consideration that each of us would like to be shown.
We believe in open, honest, two-way communications in all of our dealings.
We recognize the importance of customers to our business.
Realizing that importance, we are committed to providing products and services that meet or exceed customer expectations.
We are loyal to suppliers who supply products that meet our customers’ needs at prices that allow us to be competitive in our market. And Eurotime Systems will always attempt to conduct its business in a professional and ethical manner.
SERVICE CONTRACTS
The benefits of a service contract is that you receive prioritised attention, without limits on the number of calls that you can make to us.
Your Support Level quoted on your Contract will automatically downgrade to Level 0 if your invoice is not settled in 30 days after the commencement date.
Level 0 (No Contract)
Support will be given via an email request only to support@ eurotime.co.uk.
Level 1
Software support via telephone, email, or Remote login only. On site not included.
Level 2
Software support via telephone, email, or Remote login with on site as necessary,
Level 3
For Access Control customers only.
Software support via telephone, email, or Remote login, plus on site.
The benefits of a service contract is that you receive prioritised attention, without limits on the number of calls that you can make to us.
Your Support Level quoted on your Contract will automatically downgrade to Level 0 if your invoice is not settled in 30 days after the commencement date.
Level 0 (No Contract)
Support will be given via an email request only to support@ eurotime.co.uk.
Level 1
Software support via telephone, email, or Remote login only. On site not included.
Level 2
Software support via telephone, email, or Remote login with on site as necessary,
Level 3
For Access Control customers only.
Software support via telephone, email, or Remote login, plus on site.
